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Showing posts from April, 2020

Can we talk?

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Your customers are the lifeblood of your business. But, there is nothing like a tough economy to help a business realize that, ultimately, their most important assets are the people who do the work. There is also nothing like a tough economy to make you critically aware that any inefficiency in production, product delivery or communication carries a heavy price. Customer satisfaction is key. I recently returned from a trip into the heart of the great state of Texas.The sheer size of everything is bigger! It's truly amazing! I had the sense that, in Texas, even time itself may very well be bigger.  ...and our client was/is a big fish in their industry. Big fish. Big industry. Big state. Yet the needs and desired outcomes were much the same as a small start-up. As a very successful and profitable company, they take great pride in being nimble and responsive to THEIR customers needs. Their goals matched, and even exceeded their customers needs. Working with a group like

Awareness

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You can feel it if you take the opportunity. The Earth basking in the warmth of the longer days, the soil saturated with a seasons worth of moisture... Life is literally bursting forth, filling the brown and gray landscapes of winter with greens, blues, yellows and purples of a new season. "Situational Awareness"  (SA) is one of our favorite terms.. it permeates all existence. It's the same as "mindfulness" just a little edgier.. more appropriate for hanging out on a mountainside, being out on a river, or managing a project on which jobs and profits are relying on the outcome. It is a powerful state, awareness of being, which can bring comfort to someone who may be overwhelmed with all the baggage of life or work. It serves as Occam's razor... When you are aware of your situation, mindful of your being, you are accounting for all of those factors that directly and indirectly affect you and your performance... and little else is of consequence. To p