Can we talk?
Your customers are the lifeblood of your business. But, there is nothing like a tough economy to help a business realize that, ultimately, their most important assets are the people who do the work. There is also nothing like a tough economy to make you critically aware that any inefficiency in production, product delivery or communication carries a heavy price. Customer satisfaction is key. I recently returned from a trip into the heart of the great state of Texas.The sheer size of everything is bigger! It's truly amazing! I had the sense that, in Texas, even time itself may very well be bigger. ...and our client was/is a big fish in their industry. Big fish. Big industry. Big state. Yet the needs and desired outcomes were much the same as a small start-up. As a very successful and profitable company, they take great pride in being nimble and responsive to THEIR customers needs. Their goals matched, and even exceeded their customers needs. Working with a group like...